Table of Contents

1. Getting Started - Login & Setup
2. Company Settings
3. Conducting an Audit (10 Modules, 315 Items)
4. Hand Hygiene - WHO 5 Moments Observation
5. Photo Evidence Upload (Google Drive)
6. Viewing & Printing Reports (A4)
7. Exporting Reports (HTML / CSV)
8. Comparing Audits (Year-over-Year)
9. Overall Summary Report
10. Branch Management (Professional / Institutional)
11. Device Management - Self-Service
12. Data Backup & Auto-Email
13. License Management
14. Standards Reference Page
15. Feedback & Support Tickets
16. White-Label Branding (Institutional)
17. API Access (Institutional)
18. Custom Audit Modules (Institutional)
19. Frequently Asked Questions (FAQ)

1. Getting Started

2. Company Settings

Go to Company Settings from the sidebar to configure:

• Facility Name & Address - Appears on all A4 reports
• MOH License No. & MSQH Accreditation No. - Appears in report header
• Facility Type (Hemodialysis Center, Home HD, etc.)
• No. of Dialysis Chairs & Staff
• Default Auditor Name & Qualification - Auto-fills in audit forms
• Default Approver Name & Position - Auto-fills in audit forms
• Company Logo - PNG/JPG/SVG, appears in sidebar + all reports
• Theme Color - 6 preset colors or custom hex code

3. Conducting an Audit

The system includes 10 audit modules with 315 items referencing Malaysian standards:

Steps:

1. Select an audit module from the sidebar (e.g., Environmental)
2. Fill in Facility Name, Auditor Name, Approver Name, Audit Date (auto-filled from Company Settings)
3. For each item, select score: 0 = Non-compliant, 1 = Partial, 2 = Compliant
4. Optionally add Finding and Corrective Action for each item
5. Click "+ Add Photo" to upload photo evidence for any item
6. To add a custom item, click "+ Add Item" button
7. To remove an item, click the "×" button
8. Live score updates at the bottom of the page
9. Click "Save Draft" to save without completing, or "Complete Audit" to finalize

4. Hand Hygiene - WHO 5 Moments

This module uses the WHO Observation Method (not a standard checklist):

1. Fill in Observer Name and observation session details (Start/End time)
2. For each observation, click "+ Add Observation" and fill in:
   • Staff Name / ID
   • Designation (Nurse RN, Enrolled Nurse, Doctor, HCA, etc.) - add custom if needed
   • Shift (Morning, Afternoon, Night)
   • WHO Moment (M1-M5)
   • Opportunity / Activity (e.g., "before cannulation")
   • Action Taken? (Yes / No)
   • Gloves? (No Gloves, Sterile, Clean, Removed)
3. Compliance % auto-calculates: (Actions / Opportunities) × 100. Target: >80%
4. After completing, the report shows breakdown by Designation, WHO Moment, and Shift

5. Photo Evidence Upload

1. In any audit item, click "Add Photo"
2. Select an image file (JPG, PNG, GIF, WebP - max 10MB)
3. Photo is automatically compressed (max 1200px, quality 75%) and uploaded to Google Drive (Empower Academy business account, 2TB)
4. Photo appears in the audit report when printed/exported
5. To remove a photo, click "Remove" link

6. Viewing & Printing Reports

1. Go to "Reports" in the sidebar to see all audits
2. Click "View" to open any completed audit report
3. Report shows: Company header with logo, compliance summary cards, items by category, findings, corrective actions, signatures
4. Click "Print / Save PDF" to print or save as PDF (A4 format)

7. Exporting Reports

You can export individual audit reports in two formats:

• HTML - Standalone HTML file (open in browser, print to PDF)
• CSV - For import into Excel / Google Sheets

To export all audit data at once, go to Company Settings > Data Management > Export All Data (CSV).

8. Comparing Audits

Track improvement over time by comparing any two audits of the same type:

1. Open any completed audit report
2. Use the "Compare with previous..." dropdown to select a previous audit
3. Report shows:
   • Compliance change (+/- %)
   • Items that improved (green highlight)
   • Items that declined (red highlight)
   • Item-level score changes

9. Overall Summary Report

Generate a consolidated report covering all audit types:

1. Go to "Reports" and click "Overall Summary Report"
2. Select date range (From / To)
3. Report shows:
   • Overall compliance % across all audits
   • Compliance by audit type (bar chart)
   • Compliance trend over time (line chart with 80% target line)
   • All completed audits list
   • Findings summary per audit type
4. Print as A4 PDF with company logo and signatures

10. Branch Management

Professional Plan (up to 5 branches) and Institutional Plan (unlimited branches) only.

1. Go to "Branches" in the sidebar
2. Click "+ Add Branch" to add facility branches
3. Fill in: Branch Name, Address, Contact, No. of Chairs
4. Fill in ICLN Name (Infection Control Link Nurse / Auditor) and Centre Manager Name (Approver)
5. When creating an audit, select a branch from the dropdown - Auditor and Approver names auto-fill based on the selected branch

11. Device Management - Self-Service

You can manage your own devices without contacting support:

1. Go to "Company Settings" and scroll to "Device Management" section
2. View all registered devices with name, IP address, and last active time
3. Your current device is highlighted in green with "(This device)" label
4. To remove an old device, click "Remove" button (red border)
5. You cannot remove your current device (safety feature)
6. Removed device slot is immediately available for a new device login

12. Data Backup & Auto-Email

Protect your audit data with automated email backups:

1. Go to "Company Settings" and scroll to "Data Management" section
2. Set Backup Frequency:
   • None - No auto-backup (default)
   • Weekly - Every Monday
   • Monthly - 1st of each month
   • Quarterly - Every 3 months
3. Set Backup Email Address - where to receive the CSV backup
4. Click "Save Settings" to activate auto-backup
5. For manual backup, click the "Send Backup to Email" button (green)

13. License Management

Go to "My License" in the sidebar to view:

• License key, status, activation date, expiry date
• Audit usage bar (if applicable)
• Plan comparison cards with Renew, Upgrade, or Downgrade buttons
• Related courses & training (live feed from WooCommerce - updates automatically)

14. Standards Reference Page

Go to "Standards Reference" in the sidebar to view all Malaysian laws and international standards referenced in audit modules:

15. Feedback & Support Tickets

Go to "Feedback" in the sidebar to:

• Submit feedback, bug reports, feature requests, or complaints
• Select category (Feedback, Bug Report, Feature Request, Support Request, Complaint)
• Select priority (Low, Normal, High, Urgent)
• Rate the app (1-5 stars)
• View admin replies to your submissions

Or email us directly: admin@empoweracademy.com.my | 017-5647798 (Izzat) | 014-5341737 (Firdaus)

16. White-Label Branding (Institutional)

Institutional Plan only. Replace Empower Academy branding with your organization's identity:

1. Go to Company Settings > White-Label Branding section
2. Enable White-Label checkbox
3. Enter Custom App Name (replaces "Dialysis Audit Tool Pro" in sidebar, page title, reports)
4. Enter Custom Footer Text (replaces "Empower Academy SDN BHD" in footer)
5. Save - all pages and reports now show your branding

17. API Access (Institutional)

Institutional Plan only. REST API endpoints for integration with external systems (HIS, QMS, etc.):

Authentication: Pass your license key via X-API-Key header or api_key parameter.

18. Custom Audit Modules (Institutional)

Institutional Plan only. Build your own audit checklists specific to your organization:

1. Go to "Custom Modules" page (sidebar)
2. Click "+ Create Module"
3. Enter module name, description, and standard reference
4. Add categories and items (unlimited items per category)
5. Each item scored 0/1/2 (same as standard modules)
6. Module appears in sidebar alongside standard modules
7. All reports, photos, and comparison features work with custom modules

19. Frequently Asked Questions (FAQ)

Q: Will the renewal fee remain at RM39 annually?

A: Yes. The RM39/year promotional price is locked in for existing subscribers. Your renewal will remain at RM39/year as long as you maintain an active subscription.

Q: How many staff members can access the system?

A: Essential Plan = 2 devices, Professional = 5 devices, Institutional = 10 devices. Each "device" is identified by browser + IP address. This means 2 staff members can be logged in simultaneously on the Essential Plan.

Q: Is there any limitation on audits, reports, or photos?

A: None. Unlimited audits, unlimited A4 reports, unlimited photo evidence. Photos are stored on our Google Drive (2TB) at no additional cost.

Q: Can I add custom audit items?

A: Yes. You can add new items, edit existing items, or remove irrelevant items. Added items are permanently saved and will appear in all future audits of that module type.

Q: Can I mark items as "Not Applicable"?

A: Yes. Simply score the item as "2" (Compliant) and note "Not applicable to our centre" in the finding field. Or remove the item entirely.

Q: What happens if my subscription expires?

A: Your account will be suspended (not deleted). All audit data is preserved for 7 years per Malaysian law (MOH Act 586, PDPA 2010). To regain access, simply renew your subscription. We also provide free CSV export of all your data upon request.

Q: How do I manage my devices?

A: Go to Company Settings > Device Management. Remove old devices with one click. Devices inactive for 24 hours are automatically removed. No email or phone call needed - full self-service.

Q: Where are photos stored?

A: Photos are stored on Empower Academy's Google Drive (2TB business account), not your centre's account. No cost to you. Institutional Plan offers the option to use your own Google Drive via API.

Q: Are there any hidden charges?

A: No. RM39/year covers everything: all 10 modules, unlimited audits, unlimited reports, unlimited photos, 2 devices, 7-year data retention, and email support.

Q: Can I export my data?

A: Yes. Individual audits can be exported as HTML or CSV. All audit data can be exported as CSV from Company Settings > Data Management > Export All Data. You can also set up auto-email backup (weekly/monthly/quarterly) in Company Settings.

Q: How does the Hand Hygiene module work?

A: It uses the WHO Observation Method (not a simple checklist). You record each observation opportunity: staff name, designation, WHO Moment (M1-M5), and whether action was taken. The system auto-calculates compliance % by designation, moment, and shift.

Q: Can I compare audits from different time periods?

A: Yes. Open any completed audit and use the "Compare with previous" dropdown. The Dashboard also has a configurable comparison chart (by Quarter, Month, or Audit Type).

Q: How do I set up auto-backup emails?

A: Go to Company Settings > Data Management. Set Backup Frequency (weekly/monthly/quarterly) and Backup Email Address. Save Settings. The system will auto-send a CSV backup to your email on the scheduled frequency.